Returns, Refunds and Disputes
Lamours Tokyo & Stockholm Collections, strives to make returns, refunds, and disputes simple and fair for print-on-demand orders fulfilled by Printful, Printify, or Gelato. This policy explains eligibility, timelines, non-returnable items, defective or incorrect order procedures, how to submit claims, available remedies, and contact information. If your order was fulfilled by one of our production partners, we will coordinate claims on your behalf and follow the partner’s resolution process to reach a timely outcome.
Return, Refund, and Dispute Policy
All products sold by Lamours Tokyo & Stockholm Collections, clothing, bedding, bath, and home goods—are classified as physical consumer goods. Because every item is custom-made to order, we maintain a structured policy to protect our buyers while adhering to our custom printing manufacturing constraints.
1. Return Policy and Intake Process
We do not operate a physical intake warehouse for routine product returns. Therefore, customers must not mail items back to the origin address on the package without prior approval.
* Step-by-Step Intake Process: If your physical item arrives damaged, defective, or misprinted, you must initiate a claim by emailing; support@shoplamours.com, within 25 days of delivery. You must include your Order Number and clear photographic evidence demonstrating the structural or printing defect.
* Disposition: Once our support team reviews and verifies the photos, we will authorize a brand-new replacement item or an account credit. In most cases, you will not be required to pay return shipping or mail the defective physical item back to us.
2. Refund and Dispute Resolution Policy
Refunds are issued strictly in instances where an item arrives defective, damaged, or is officially confirmed as lost in transit by the shipping carrier, and the customer explicitly requests a refund instead of a free product replacement.
* Processing Time: Approved refunds are credited directly back to the original form of payment (Stripe credit card processing or PayPal balance) within 5 to 10 business days, depending on your financial institution's processing speeds.
* Customer Disputes: We are dedicated to providing excellent service. We strongly request that buyers contact us directly at: Support@shoplamours.com, to resolve order discrepancies or shipping claims. Initiating a formal payment chargeback or dispute via Stripe or PayPal without contacting OUR STORE SUPPORT FIRST. Will slow down resolution times and voids our fast-track free replacement guarantees.
3. Exclusions
As items are uniquely printed upon order entry, we cannot issue refunds, credits, or exchanges for buyer's remorse, changing your mind, or ordering an incorrect clothing size or product color variant. Please consult our product size dimensions prior to checkout.
Eligibility and Timelines
Who can request a refund or replacement and when
Eligible claims include orders that are defective, damaged in transit, incorrect item received, or missing items. Please report any issue to Lamours Tokyo & Stockholm Collections within 25 days of the delivery date, so we can begin a claim with the applicable fulfillment partner. For missing items or shipments that never arrived, notify us within fourteen days of the expected delivery date. Claims reported after these windows may be declined by the fulfillment provider.
Non-Returnable Items and Exchanges
When returns are not accepted and how exchanges work
Because we sell print-on-demand custom merchandise, most items are final sale! and cannot be returned for change-of-mind refunds. Exceptions are permitted for defective, damaged, or incorrect items. If an exchange is requested for sizing or color, we will evaluate the request case-by-case. When an approved exchange is possible, a replacement will be produced and shipped; customers may be responsible for return shipping when the item is not defective. All exchanged items must be unused, with tags and packaging intact, and received by us within thirty days of the claim approval.
Defective or Incorrect Orders — How to Submit a Claim
Step-by-step claims process for Printful, Printify, and Gelato orders
To submit a claim for a defective, damaged, or incorrect item, email our support team with the subject line "Order Claim" and include your order number, fulfillment partner (if known), clear photos of the issue (front and back), a brief description of the problem, and the delivery date. After we receive your information, Lamours Tokyo & Stockholm Collections will open a claim with the appropriate production partner and provide you with the claim reference and expected resolution timeline. Keep original packaging until the claim is closed. If additional documentation is required by Printful, Printify, or Gelato, we will request it and assist throughout the process.
Refunds, Replacements and Contact Information
What remedies we offer and how long refunds take
When a claim is approved, we will offer a reprint and replacement shipment at no additional product cost whenever possible. If a replacement is not available or the customer prefers a refund, Lamours Tokyo & Stockholm Collections will process a refund to the original payment method. Refunds are issued after fulfillment partner approval and are typically processed by us within seven to ten business days; banking or payment processor posting times may add several business days. For assistance, contact Lamours Tokyo & Stockholm Collections by email at: (support@shoplamours.com) We will do our best to assist you to your satisfaction. Thank you for business, And we hope you can shopping with us again soon.